Terms of Service

You must be at least 18 years old and able to form a binding contract to use the Services. You are responsible for keeping your account credentials secure and for all activity under your account.

Members Collect provides software for membership organizations to collect payments, manage members, and automate communications. We may add, modify, or remove features at any time, and will provide reasonable notice of material changes.

Fees are presented before you subscribe and may include a per-transaction processing fee. Fees are exclusive of taxes unless stated otherwise. You authorize us (or our payment processor) to charge your designated payment method on a recurring basis until you cancel. Failure to pay may result in suspension of the Services.

You agree not to:

• Use the Services for any unlawful, fraudulent, or harmful purpose.
• Upload content that infringes on another person's rights or violates applicable law.
• Attempt to interfere with the security or integrity of the Services.
• Reverse engineer, scrape, or copy the Services except as permitted by law.
• Resell or sublicense access without our written consent.

You retain ownership of all data your organization uploads to the Services ("Customer Data"). You grant Members Collect a limited license to host, process, and display Customer Data solely to provide the Services. You are responsible for ensuring you have the right to provide Customer Data to us.

The Services, including all software, designs, and trademarks, are owned by Members Collect or our licensors. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Services in accordance with these Terms.

The Services integrate with third-party services (e.g. Stripe, Xero, email providers). Your use of those services is governed by their terms, and we are not responsible for them.

You may cancel at any time from your account settings. We may suspend or terminate your access if you violate these Terms or if required by law. On termination, your right to use the Services ends and we may delete Customer Data after a reasonable retention period.

The Services are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

To the maximum extent permitted by law, Members Collect's total liability arising from the Services in any 12-month period shall not exceed the fees you paid us in that period. We are not liable for indirect, incidental, special, consequential, or punitive damages.

You agree to indemnify Members Collect against claims arising from your misuse of the Services, your Customer Data, or your violation of these Terms or applicable law.

These Terms are governed by the laws of the Commonwealth of Virginia, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms shall be resolved exclusively in the state or federal courts located in Virginia, unless mandatory consumer law provides otherwise.

We may update these Terms from time to time. If we make material changes, we'll notify you in advance. Continued use of the Services after changes take effect constitutes acceptance.

Questions? Email legal@memberscollect.com.